FAQs
Technical FAQs
Do I need to have access to a computer to attend?
Yes. Each family is required to have a computer that meets the minimum specifications necessary to access the K12 Online School (OLS). Based on financial need, students may qualify for a loaner computer. The computer is Wisconsin Virtual Academy (WIVA) instructional property and must be returned when the student leaves the school. Families need to secure their own internet service provider. Based on financial need, eligibility, unique situations, and hardship, WIVA may provide a stipend to offset the cost of the internet service. This determination will take place during the enrollment process and will require school-level approval.
What computer skills are required?
The Learning Coach needs to have at least basic computer skills. Use of the computer is an important part of the online school program. In the elementary grades, mostly the Learning Coach interacts with the computer. Middle school and high school students are most successful if they have basic computer skills.
Do I need high speed internet access to attend?
No. Although high-speed internet access definitely makes the experience of learning online much more satisfying, it is not absolutely necessary. Some geographic areas unfortunately do not have high-speed access available. However, for those areas that do, it is the preferred type of access for the program.
How do I get technical support?
WAVA families needing customer care or technical support for computers or the online school can call 866.512.2273 (select option 2).
What are the minimum computer hardware and software requirements?
To participate in the WIVA program, computers need to follow the technical specs listed here.
